MyDoc, NTT DATA redefine healthcare management

Healthcare solutions from Australia and Singapore aim to ease the burden of managing staff to provide better services to patients.

Managing staff and streamlining processes in the healthcare industry are big challenges for stakeholders, especially at a time when hospitals are poised to evolve and expand. Taking this into account, two healthcare solutions are stepping up to the plate to improve the way hospitals and doctors communicate with staff and provide better services to their patients: the Talent Management for Healthcare solution and MyDoc, a digital platform for healthcare communications and care
management.

“Managing talent effectively is a challenge for every organisation. However, in the healthcare industry where there is a direct impact on the quality of patient care as well as numerous regulatory and quality standards to be met, the ability to manage staff is critical,” says Mark Wade, HCM Practice Lead at NTT DATA Business Solutions, the company behind Talent Management for Healthcare. The solution is designed to improve the quality of care and operational effectiveness,
and drive financial performance for healthcare operators throughout Australia, New Zealand and Southeast Asia.

Meeting standards

Wade says the healthcare sector has a critical dependence on meeting externally mandated standards for the quality of care, which places immense importance on having adequate talent management processes in place. Working with the Australian Health Services Group (AHSG) which boasts an excellent industry
track record from both a clinical and line management perspective, NTT DATA Business Solutions came up with a solution to provide insights to the responsibilities and challenges of the various departments, from the ward to the financial controller, and how each can benefit from a talent management approach designed to fit
those unique challenges.

NTT DATA Business Solutions has mapped these insights to their global expertise in implementing SuccessFactors, he adds.

“Customers will also benefit from being able to access AHSG’s extensive consulting experience if they require additional support to adopt and bed down the processes built into the delivered content,” Wade says. 

“AHSG can help them to prepare strategically and operationally, whilst NTT DATA Business Solutions will enable and accelerate the technical aspects of the solution deployment. We see this as an element of the partnership that will grow in importance as we deliver the solution throughout South East Asia countries, such as Singapore, Malaysia, Philippines, Thailand and Vietnam, where the healthcare industry continues to expand and evolve as those economies scale,” he
adds.

Talent Management for Healthcare is deployed using SuccessFactors, the world’s leader in human capital management cloud software. “SuccessFactors is different from other talent management and human capital management solutions because it offers more than process efficiency and transactional cost
savings. All healthcare organisations, regardless of size, will find answers to their talent challenges – from sourcing, recruiting, training and retaining staff to improving collaboration and productivity,” Wade says.

With 15 million users globally, the SuccessFactors BizX Suite is designed to ensure that organisations complement strategy with performance to achieve better
business execution, by helping them align the workforce with strategy and ensure people are working on the right tasks; optimise performance across the organisation by finding the right people and improving them; and accelerate business results with the insight needed to run the organisation better.

Business-wise, the Talent Management for Healthcare Solution helps in auditing organisational performance against healthcare benchmarks; makes leadership
accountable with demonstrable bottom-line outcomes; and measures the workforce across hospitals, wards and departments.

Innovating communication 

Meanwhile, Singapore startup MyDoc is a digital platform that provides doctors and patients a secure platform for virtual consultations by voice, video to text; peer-topeer messaging and e-referrals; virtual appointment scheduling; and personal health diaries with diagnostics and personal health device intergration.

Dr Snehal Patel, MyDoc cofounder, says that, unlike other communication services that are limited to managing the communications amongst a subset of the healthcare ecosystem, MyDoc aims to connect all of the various agents in the healthcare ecosystem, which includes healthcare professionals, patients and payors. “We also uniquely facilitate intraagent communication, by providing healthcare professionals the ability to connect with their colleagues and send e-referrals and medical grade imaging studies to each other. The ability to provide multiple value propositions to healthcare professionals is a key priority – doctors are famously picky when it comes to technology.

Being one of a very few healthcare IT startups led by physician co-founders, we have spent a good deal of time making sure that our product resonates with
our colleagues and solves real pain points,” he adds.

Patel says the startup was borne out of “a profound dislike for some of the solutions that we were forced to use and a sense that there were specific pain points and needs that were not being addressed by them. “However, we feel that a lot of the hype in the digital health space is focused on solutions looking for a problem,” he says. 

Patel says that, while the core functionality of the platform is robust, they are also working on adding elements that will maximise their partnerships with key health partners across the sector, such as Guardian Health & Beauty, as well as improve the functionality of their health screening management. “For example, we are working with some innovative organisations to integrate their health management programs into the MyDoc platform to increase the number of services that can be accessed through the convenience of one platform. With additional items in the pipeline, we are focused on adding the appeal of MyDoc as a comprehensive platform
for communications and health management,” he says.

Working in the region

Being a health provider-centric organisation, MyDoc has been expanding across ASEAN by partnering with health professionals, diagnostic facilities and healthcare
consumer-facing organisations. “The simple e-referral feature of our platform has been hugely in demand in markets that have far greater levels of fragmentation in
their private healthcare markets,” Patel says. He adds that myDoc helps solve specific holes in the delivery of healthcare information through a blend of healthcare professional communication tools.

“We are excited at our current traction and with the enhancements we have in the pipeline, and are looking forward to connecting even greater numbers of stakeholders in health in the ASEAN region in the months to come,” he says